Terms and conditions

GENERAL CONDITIONS OF CONTRACTING

The ownership of this website, https://vogospain.com/gb/ ,(hereinafter Web site) the holder: Engineers Investment, S.L., provided by NIF B11948379 and registered in Calle Platino 1, 11405 Jerez de la Frontera, Cádiz, Spain and whose contact details are: +34 911 940 648. This document (as well as any other documents mentioned here) regulates the conditions governing the use of this Website (https://vogospain.com/gb/) and the purchase or acquisition of products and/or services in the same (hereinafter, Conditions). For the purposes of these Terms it is understood that the activity that Engineers Investment, S.L., it develops through the Website includes: The presentation of its products and the sale of them through the indirect channels arranged for it. Presentation of the company and services it provides.

In addition to reading these Terms, before accessing, browsing and/or using this website, the User must have read the Legal Notice and the General Conditions of Use, including the Cookie Policy, and the Privacy and Data Protection Policy https://vogospain.com/gb/. By using this Website or by making and/or requesting the acquisition of a product and/or service through it the User agrees to be bound by these Terms and by all the above mentioned, so if he does not agree with all this, he must not use this Website.

It is also reported that these Terms could be amended. The User is responsible for consulting them every time he accesses, ships and/or uses the Website as those in force will be applicable at the time when the purchase of products and/or services is requested. For all questions that the User may have regarding the Terms you may contact the holder using the contact details provided above or, if any, using the contact form.

• THE USER

  The access, navigation and use of the Website, confers the user status (hereinafter referred, indistinctly, individually as User or jointly as Users), so that all the conditions here established, as well as their subsequent modifications, are accepted, from the beginning of the navigation by the Website, without prejudice to the application of the corresponding legal rules of obligation pursuant to the case. The User assumes responsibility for a correct use of the Website. This responsibility shall be extended to:

  1. Use this Website only to make legally valid inquiries and purchases or acquisitions.
  2. Do not make any false or fraudulent purchases. If such a purchase could reasonably be considered to have been made, it could be cancelled and the relevant authorities would be informed.
  3. Provide accurate and lawful contact details, for example, email address, postal address and/or other data (see Legal Notice and General Conditions of Use).

  The User declares to be over 18 years old and has legal capacity to enter into contracts through this Website. The Website is primarily aimed at Users residing in Spain. Engineers Investment, S.L. does not ensure that the Website complies with laws of other countries, either in whole or in part. Engineers Investment, S.L. it declines any liability that may arise from such access, as well as does not ensure shipments or services outside Spain.

• PROCESSING OR ADQUISITION

  Duely registered users can purchase on the Website by means and forms. You must follow the online purchase and/or purchase procedurehttps://vogospain.com/gb/, during which several products and/or services can be selected and added to the cart, basket or final space of purchase and, finally, click on: "Access to the cart" and then "realize purchase". In addition, the User must fill and/or check the information that is requested in each step, although, during the purchase process, prior to payment, the purchase data can be modified. Next, the user must accept the Privacy Policy box and these Terms and Conditions of Use. Next, the User will receive an email confirming that Engineers Investment, S.L. has received your order or request for purchase and/or service delivery, i.e. confirmation of the order. And, in your case, you will also be informed by email when your purchase is being sent. In your case, these information could also be made available to the User through your personal space of connection to the Website.

  Once the purchase procedure has been completed, the User agrees that the Website generates an electronic invoice that will be sent to the User via email. And, in your case, through your personal space of connection to the Website.

  The User acknowledges that, at the time of purchase, certain particular conditions of sale that concern the product and/or service in question and that they are displayed together with the presentation or, if any, image of it on its website, indicating, as a statement, but not exhaustive, and according to each case: name, price, components, weight, quantity, color, details of the products, or characteristics, way in which the purchase is carried out. Unless expressly stated otherwise, Engineers Investment, S.L. is not the manufacturer of products sold or that could be marketed on the Website. While Engineers Investment, S.L. makes great efforts to ensure that the information displayed on the Website is correct, sometimes packaging and/or materials and/or components of the products may contain additional or different information from that on the Website. Therefore, the User should not only consider the information provided by the Website, but also the information available on the label, the warnings and/or instructions that accompany the product.

  Communications, purchase orders and payments that intervene during transactions made on the Website could be stored and stored in the computerized records of Engineers Investment, S.L. in order to constitute a means of proof of transactions, in any case, respecting the reasonable conditions of security and the existing laws and regulations that in this respect are applicable, and in particular in accordance with the LOPD and the rights that assist Users in accordance with the privacy policy of this Website (Legal Notice and General Conditions of Use).

• DISPONIBILITY

  All purchase orders received by Engineers Investment, S.L. through the Website are subject to the availability of the products and/or to the fact that no circumstances or cause of force majeure (class 9 of these Terms) affect the supply of the same and/or the provision of the services. If there were difficulties in supplying products or products in stock, Engineers Investment, S.L. agrees to contact the User and refund any amount that may have been paid in the amount of amount. This will be equally applicable in cases where the provision of a service becomes unrealizable.

• PRECY AND PAYMENT

  The prices displayed on the Website are the finals, in Euros (€) and include taxes, except that by legal requirement, especially regarding VAT, a different question is indicated and applied. Shipping costs are included in the final prices of the products as indicated on the Website, depending on each case. So Engineers Investment, S.L. performs delivery and/or shipping services through your package service as indicated in the delivery confirmation or in subsequent emails.

  The website will add charges for MANAGEMENT COSTs when used PAYMENT METHODS. This will be indicated EXPRESENT, in the choice of payment method. Prices may change at any time, but the possible changes will not affect orders or purchases regarding which the User has already received an order confirmation.

  The accepted means of payment shall be:

  Credit card or debit card. Credit cards shall be subject to checks and authorizations by the issuing banking entity, if such entity does not authorize payment, Engineers Investment, S.L. shall not be liable for any delay or lack of delivery and shall not be liable for any contract with the User.

  PayPal is subject to checks and authorizations by the entity. If such entity does not authorize payment, Engineers Investment, S.L. shall not be liable for any delay or lack of delivery and shall not be liable for any contract with the User

  Bank transfer. The customer will receive the instructions for the translation after the order has been completed. The order confirmation is not produced until the transfer reaches the seller's bank account

  In any case, by clicking on "pay and end purchase" the User confirms that the payment method used is yours or that, in your case, it is the legitimate holder of the gift card or the credit card.

• BETWEEN

  In cases where the physical delivery of the contracted asset is appropriate, the deliveries will be made within the following territory: Spain (Península and Balearic Islands). Except in cases where there are unforeseen or extraordinary circumstances or, where appropriate, derived from the customization of the products, the purchase order consisting of the products related to each purchase confirmation will be delivered within the time period specified on the Website according to the shipping method selected by the User and, in any case, within the maximum period of 30 calendar days from the date of the order confirmation. If for any reason, he was imputable Engineers Investment, S.L. may not meet the delivery date, contact the User to inform you of this circumstance and, the User may choose to proceed with the purchase by establishing a new delivery date or cancel the order with the full refund of the paid price.

  In any case, home deliveries are made on working days. If it was impossible to place the order in the absence of the User, the order could be returned to the warehouse. However, the carrier would leave a notice explaining where the order is and how to make it delivered again. If the User is not going to be in the delivery place in the agreed time slot, contact Engineers Investment, S.L. to agree on delivery another day. In case 30 days have passed since your order is available for delivery, and has not been delivered for non-imputable reasons to Engineers Investment, S.L. you will understand that the User wishes to withdraw from the contract and it will be considered to be resolved. As a result of the contract resolution, the property price will be refunded. While the user is warned that the cost of the return transport will be charged. The refund of the amount will be made within 30 days. However, the User must bear in mind that the transport derived from the resolution may have an additional cost that may be recovered.

  For the purposes of these Terms, it shall be understood that the delivery has occurred or that the order has been delivered at the time when the User or a third party indicated by the User acquires the material possession of the products, which shall be credited by the signature of the receipt of the order in the agreed delivery address. The risks that may arise from the products will be taken by the User from the time of delivery. The User acquires the property of the products when Engineers Investment, S.L. receives full payment of all amounts due in respect of the purchase or acquisition made, including shipping costs, or at the time of delivery, if it takes place at a time after the full receipt of the amount paid by Engineers Investment, S.L. In accordance with the provisions of Law 37/1992 of 28 December of the Tax on Value Added (VAT), purchase orders for delivery and/or benefit will be understood to be located in the territory of application of Spanish VAT if the delivery address is in Spanish territory except Canary Islands, Ceuta and Melilla. The applicable type of VAT shall be legally applicable at each time depending on the specific article in question.

• TECHNICAL MEASURES TO CORREGATE

  The User is informed that in case he detects that an error has occurred when entering data necessary to process his purchase request on the Website, he may modify the same by contacting Engineers Investment, S.L. through the contact spaces enabled on the Website, and, where applicable, through those enabled to contact the customer service, and/or using the contact details provided in the first clause (general information). These information could also be corrected by the User through their personal space of connection to the Website. In the same way, the User is referred to the Legal Notice and General Conditions of Use for further information on how to exercise its right of rectification as set out in LOPDDD.

• REVOLUTIONS

  In cases where the User purchases products on or through the Website of the holder, he or she is assisted by a number of rights, as listed and described below:

  • Right of withdrawal The User, as a consumer and user, makes a purchase on the Website and thus assists the User with the right to withdraw from such purchase within 14 calendar days without justification. This withdrawal period will expire on the 14 calendar days of the day that the User or a third party authorized by the User, other than the carrier, acquired the material possession of the goods acquired on the Website of Engineers Investment, S.L. or in the event that the goods that make up your order are delivered separately, at the 14 calendar days of the day that the User or a third party authorized by the User, other than the carrier, acquired the material possession of the last of those goods that composed the same purchase order. In order to exercise this right of withdrawal, the User must notify his decision to Engineers Investment, S.L., in writing, in a fruitful way. You can do so, if any, through the contact spaces enabled on the Website.
  • The User must clearly and unequivocally express that it is his intention to withdraw from the purchase contract. In order to meet the withdrawal period, it is sufficient for the communication that unequivocally expresses the decision to withdraw to be sent before the corresponding deadline expires. In case of withdrawal, Engineers Investment, S.L. will refund to the User all payments received, excluding shipping costs if they have begun, in 14 calendar days from the date on which Engineers Investment, S.L. is informed of the decision to withdraw by the User.

  Engineers Investment, S.L. will refund the User using the same payment method used by the User to perform the initial purchase transaction. This refund will not generate any additional cost to the User.

  However, Engineers Investment, S.L.podrI would retain such reimbursement until i received the products or items from the purchase. The User must consult Engineers Investment, S.L. the place where you want the return to take place, whose cost will be borne by the user. And it must do so without any undue delay and, in any case, no later than 14 calendar days from the date on which Engineers Investment, S.L. was informed of the decision of withdrawal. The User acknowledges that he must assume the direct cost of return (transport, delivery) of the goods, if any. In addition, it will be responsible for the decrease in the value of the products resulting from a manipulation other than that necessary to establish the nature, characteristics and functioning of the goods.

  The User acknowledges that there are exceptions to the right of withdrawal, as set out in article 103 of the Royal Legislative Decree 1/2007 of 16 November, which approves the consolidated text of the General Law for the Defence of Consumers and Users and other complementary laws. In a declarative and non-exhaustive way, this would be the case of: customized products; products that can be quickly deteriorated or expired; CDs/DVD music or video without their wrapping, as is precinct in the factory; products that for reasons of hygiene or health are precincted and have been depreciated after delivery. In this same sense, the provision of a service that the User may hire on this Web Site is governed, as this same Law states that it will not assist the Right of withdrawal to the Users when the provision of the service has been fully implemented, or when it has begun, with the express consent of the consumer and user and with the recognition by him that he is aware that, once the contract has been fully executed by Engineers Investment, S.L., he'll have lost his right of withdrawal. In any case, no refund will be made if the product has been used beyond the mere opening of the same product, of products that are not in the same conditions in which they were delivered or who have suffered any damage after delivery. Also, the products must be returned using or including all their original packaging, instructions and other documents that accompany them, in addition to a copy of the purchase invoice.

  Return of defective products or error in shipping

  This is all those cases in which the User considers that at the time of delivery, the product is not in accordance with the terms of the contract or purchase order, and that therefore it must contact Engineers Investment, S.L. immediately and let you know the existing disconformity (defect/error) by the same means or using the contact data provided in the previous section (Distance Rights). The User will then be informed about how to proceed with the return of the products, and these, once returned, will be examined and the User will be informed, within a reasonable time, whether the refund is made or, where appropriate, the replacement thereof. Reimbursement or replacement of the product shall be made as soon as possible and, in any case, within 14 days of the date on which we send an e-mail confirming that the refund or replacement of the non-conforming item is appropriate. The amount paid for those products that are returned because of any defect, where it actually exists, will be fully refunded, including the delivery costs and the costs in which the User could have incurred to make the return. The refund will be made by the same means of payment that the User used to pay the purchase. In any case, the rights recognized in the legislation in force at each time for the User, as a consumer and user, will always be included.

• Guarantees

  The User, as a consumer and user, enjoys assurances about the products you can purchase through this Website, in the legally established terms for each type of product, responding Engineers Investment, S.L., therefore, due to the lack of conformity of the same manifested within two years from the delivery of the product. In this sense, it is understood that the products are in conformity with the contract provided that: they conform to the description made by Engineers Investment, S.L. and possess the qualities presented in it; they are suitable for the uses to which the products of the same type are normally destined; and they present the usual quality and benefits of a product of the same type and which are fundamentally expected of it. When this is not the case with respect to the products delivered to the User, the User shall proceed as indicated in the Return of defective products or error in the shipment.

  However, some of the products that are marketed on the Website may present non-homogenous features as long as they derive from the type of material they have been manufactured with, and thus form part of the individual appearance of the product, and will not be a defect. On the other hand, the case that the User acquires on the Website a product of a brand or manufacturing by a third party could be given. In this case, and considering the User who is a defective product, the User also has the possibility of contacting the trademark or manufacturer responsible for the product to find out how to exercise their right of legal guarantee directly against them during the two years following the delivery of such products. To this end, the User must have kept all the information regarding the warranty of the products.

• EXONERATION OF RESPONSIBILITY

  Except legal provision to the contrary, Engineers Investment, S.L. shall not accept any liability for the following losses, irrespective of their origin:

  1. Any losses that were not attributable to any breach on your part.
  2. Business losses (including loss of profits, income, contracts, expected savings, data, loss of the trade fund or unnecessary expenses incurred).
  3. Any other indirect loss that were not reasonably foreseeable by both parties at the time the contract for the sale of goods between the two parties was concluded.

  Likewise, Engineers Investment, S.L. also limits its responsibility for the following cases:

  1. Engineers Investment, S.L. applies all measures concerning the provision of a faithful display of the product on the Website, however it is not liable for the minimum differences or inaccuracies that may exist due to lack of screen resolution, or problems of the browser used or others of this kind.
  2. Engineers Investment, S.L. shall exercise the utmost diligence to make available to the company responsible for the transport of the product subject to the purchase order. However, it is not held liable for damages arising from a malfunction of transport, especially for reasons such as strikes, roadblocks, and generally any other industry-specific, resulting in delays, losses or theft of the product.
  3. Technical failures that prevent the normal functioning of the service through the Internet from being fortuitous or other reasons. Lack of availability of the Website for maintenance or other reasons, preventing the availability of the service. Engineers Investment, S.L. it puts all means at its disposal for the purpose of carrying out the process of purchase, payment and delivery/ delivery of the products, however it is exempt from liability for reasons that are not attributable to it, fortuitous case or force majeure.
  4. Engineers Investment, S.L. will not be responsible for the misuse and/or wear of products that have been used by the User. At the same time, Engineers Investment, S.L. nor will it be held responsible for an erroneous return made by the User. It is the responsibility of the User to return the correct product.
  5. In general, Engineers Investment, S.L. shall not be held liable for any breach or delay in the fulfilment of any of the obligations assumed, when the same is due to events that are beyond our reasonable control, that is, because of force majeure, and this may include, as enunciative but not exhaustive:
     1. Strikes, locks or other vindictive measures.
     2. Civil shock, revolt, invasion, threat or terrorist attack, war (declared or not) or threat or preparation of war.
     3. Fire, explosion, storm, flooding, earthquake, sinking, epidemic, or any other natural disaster.
     4. Impossibility of using trains, ships, airplanes, motor transport or other means of transport, public or private.
     5. Unable to use public or private telecommunications systems.
     6. Acts, decrees, legislation, regulations or restrictions of any government or public authority.

  Thus, the obligations will be suspended during the period in which the cause of force majeure continues, and Engineers Investment, S.L. you will have an extension within the time frame to fulfill them for a period of time equal to that of the cause of force majeure. Engineers Investment, S.L. it will put all reasonable means to find a solution that will enable us to fulfil our obligations despite the cause of force majeure.

• COMMUNICATIONS AND NEWS

  By using this Website, the User agrees that most communications with Engineers Investment, S.L. be electronics (e-mail or notices posted on the Website). For contractual purposes, the User agrees to use this electronic means of communication and recognizes that any contract, notification, information and other communications that Engineers Investment, S.L. send electronically meets the legal requirements of being in writing. This condition will not affect the rights recognized by law to the User. The User can send notifications and/or communicate with Engineers Investment, S.L. through the contact details provided in these Terms and, where applicable, through the contact spaces of the Website.

  Likewise, unless otherwise stipulated, Engineers Investment, S.L. you can contact and/or notify the User in your email or in the postal address provided.

• RENUNCIA

  No resignation from Engineers Investment, S.L. a specific legal right or action or lack of requirements by Engineers Investment, S.L. of strict compliance by the User with any of his or her obligations shall not entail a waiver of other rights or actions arising from a contract or the Terms, nor shall the User exonerate the fulfilment of his or her obligations. No resignation from Engineers Investment, S.L. any of these Terms or the rights or actions arising from a contract shall be effective, unless expressly stated that it is a waiver and formalized and communicated to the User in writing.

• NULITY

  If any of these Terms are declared null and void by a firm resolution issued by a competent authority, the rest of the clauses shall remain in force, without being affected by such declaration of invalidity.

• FULL AGREEMENT

  The present Conditions and any document referred to in these terms constitute the full agreement between the User and Engineers Investment, S.L. in relation to the object of sale and replace any other covenant, agreement or previous promise agreed verbally or in writing by the same parties. The User and Engineers Investment, S.L. they recognize that they have consented to the conclusion of a contract without relying on any declaration or promise made by the other party, except as expressly referred to in these Terms.

• DATA PROTECTION

  Personal information or data provided by the User to Engineers Investment, S.L. in the course of a transaction on the Website, they shall be treated in accordance with the provisions of the data protection policies (Legal Notice and General Conditions of Use). By accessing, browsing and/or using the Website, the User consents to the processing of such information and data and declares that all information or data it provides are truthful.

• IMPLEMENTATION AND JURISDICTION

  Access, navigation and/or use of this Website and contracts for the purchase of products through it will be governed by Spanish legislation. Any dispute, problem or disagreement arising or related to the access, navigation and/or use of the Website, or to the interpretation and execution of these Terms, or to contracts for sale between Engineers Investment, S.L. and the User shall be subject to the exclusive jurisdiction of the Spanish courts and tribunals.

• AND CLAIMS

  The User can get to Engineers Investment, S.L. your complaints, claims or any other comments you wish to make through the contact details provided at the beginning of these Terms (General Information). Plus, Engineers Investment, S.L. has official claim sheets available to consumers and users, and they can request Engineers Investment, S.L. at any time, using the contact details provided at the beginning of these Terms (General Information). Also, if of the conclusion of this purchase contract between Engineers Investment, S.L. and the User emanates a dispute, the User as a consumer may request an extrajudicial settlement of disputes, in accordance with EU Regulation No. 524/2013 of the European Parliament and the Council of 21 May 2013 on resolution of online consumer disputes. You can access this method through the website:http://ec.europa.eu/consumers/odr/.+

• POLICY FOR ENVIRONMENT

• The policy for shipments outside Europe can vary depending on the country of destination. So from VogoSpain, there are some general aspects that we want to apply:

• Customs restrictions: Each country has its own customs regulations and there may be restrictions on what type of products can enter the country of destination. So from VogoSpain we do not guarantee that the shipment can be paralyzed or interrupted for the cited reason. On the other hand, international shipments are more expensive than domestic shipments due to additional costs such as tariffs, taxes and tariffs aduana.Por what the final price including shipping will be higher depending on your country

• Delivery time: The international shipments take many more to reach their destination by comparing them with the peninsular shipments which reach between 24-48 hours due to customs procedures and other import/export processes. So from VogoSpain we do not guarantee that the shipment is carried out within the time parameters established when specifying the sale

• Incidences at destination: VogoSpain, on the contrary that at the peninsula level, we do not have technical service (SAT) internationally. So if any incidence occurs we will proceed as follows:

  -Once you tell us the incidence, our technical team will find that toilet component is failing. At that time we tell you that component fails and how to replace that component

  -The price of the component will be quoted below to be replaced with international transport expenditure

  -Once the component reaches your hands, our technical team will tell you how to replace the component via telematics