For returns and application of the right of withdrawal, the products must be returned in the same condition and packaging that they were received. Therefore, they must be returned new, without having been used or put into operation, complete and in their original packaging. For cases where the product has been used, the right of withdrawal will not apply.

If the reason for returning the product is not due to the fact that it arrived damaged, was defective or was incorrect, the amount of shipping costs or any other service related to your order will not be refunded; We will refund the amount of the product.

In the event of a typographical error, where the specifications of the chosen product do not match its description due to a typographical error, the return will be made at no cost to the customer.

The customer has a period of 14 days to return a VOGO product for not meeting their expectations.

How to make a return?

You can choose from your Customer Area, looking for the purchased item and selecting "Return the product." This option will be available under the conditions of our return and refund policy.